KB Home Settlement Website
KB Home Settlement Website
Summary
Summary
Frequently Asked Questions
Frequently Asked Questions
Online Claim Filing
Online Claim Filing
Court Documents
Court Documents

SETTLEMENT SUMMARY

Repairs for Consumers:

KB HOME will make repairs to your home if you currently own a home built by KB HOME in Florida and the original buyer of the home purchased the home from KB HOME after April 17, 2005. 

  • In addition, there are other criteria to qualify for repairs depending upon the age and condition of your home.  Factors considered include the size of a stucco crack, whether the home has delaminated stucco, whether the home has been repainted, and whether the home has been vacant at any time for more than 270 days.  See the Frequently Asked Questions for more details on the criteria for obtaining repairs from KB HOME.
  • To make an inquiry about obtaining repairs to your home, please contact KB HOME as listed below.

-  For homeowners in the Tampa area, you may call KB HOME at 813-387-9600 or send an email to TampaClaims@kbhome.com

-  For homeowners in the Orlando area, you may call KB HOME at 1-800-305-2246 or send an email to OrlandoCustomerService@kbhome.com

-  For homeowners in the Jacksonville area, you may call KB HOME at 904-596-6690 or send an email to kbjaxcustserv@kbhome.com

-  If your home is located outside of these regions, contact the closest region above for repairs.

 

Restitution for Consumers:

KB HOME is paying $6.5 million to the Office of the Attorney General for, among other things, restitution of consumers affected by KB HOME’s conduct.  To qualify to receive a restitution payment, you must be a current or former owner of a home built by KB HOME in Florida since April 17, 2005 and have incurred out-of-pocket expenses as a direct result of a construction defect in your home or the repairs conducted by KB HOME or one of its contractors.  The loss and expense must have occurred before the date of the entry of the Final Judgment.  Claims are limited to property loss claims only.

  • To obtain a restitution payment, you may submit a claim through the Online Claim Filing section of this website.

  • You may also download a claim form by clicking here and mailing your completed claim form along with the required documentation to: KB HOME Settlement, A.B. Data, Ltd., P.O. Box 170500, Milwaukee, Wisconsin 53217.

  • You may also contact the claims administrator, A.B. Data, Ltd., at 1-888-210-5486 to obtain a claim form.

  • To make a claim for restitution, you will need to provide the following information:
-  The date of loss;

-  A statement describing how the loss was caused by KB HOME or by one of KB HOME’s contractors; and

-  Documentation of the loss, including repair records, receipts, and photographs.

  •  Homeowners will have until August 10, 2017, to submit a claim for restitution. Claims that qualify for payment will be paid at the end of the 18 month claim period.

 

Reform of Business Practices:

KB HOME will make improvements in its construction, including increased training from stucco industry experts, third party inspections of its construction, and compliance with the Florida building codes.  KB HOME will train employees in applying the terms of its warranty to consumer claims and will exercise good faith in responding to warranty claims.

 
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